Put your HTML text here Professional Experience - Aditya Suman

Professional Experience

A journey through my career in product management and technology

Current Position

Jio Platforms Limited

Product Manager

Aug 2023 - Present
Bangalore, India

PM for Agentic AI, MarTech & AdTech at Jio — building AI systems that process 50K+ daily conversations, platforms serving 20M+ users, and an SSAI platform generating ₹20M+/month. Three 0→1 products shipped in under 3 years. Jio A* Performer FY2024–26.

JIA: Jio Intelligent Agent

Key Achievements

  • Led 0→1 product strategy for JIA, signing 10 B2B enterprise clients and achieving ₹30M+/month revenue by owning PRDs, roadmap, and GTM.
  • Architected RAG pipeline (vector indexing, embedding search, similarity retrieval) and LangGraph multi-agent orchestration enabling autonomous tool execution across 8 Indian languages.
  • Designed Conversational Quality Score (CQS) — a 9-metric eval framework tracking Fallback Rate, Hallucination, and Tool Call Quality across 20+ agents running on 20,000+ daily transcripts.
  • Optimised distributed ASR → LLM → TTS pipeline achieving latency under 500ms across 50K daily conversations.
  • Drove 180% insurance lead growth and 90% conversion improvement via voice AI with disposition tracking, reducing call-center load by 75%.
  • Implemented PII masking and data governance across transcript ingestion pipeline, ensuring enterprise compliance for financial services and healthcare clients.

Core Responsibilities

  • Owned end-to-end AI pipeline design: prompts, guardrails, conversation flows, and LLM/STT/TTS benchmarking across latency, accuracy, and quality dimensions.
  • Ran A/B experiments and eval studies to drive model selection and performance improvements across Claude, GPT, and open-source LLMs.
  • Defined product requirements, sprint plans, and client onboarding flows across 10 enterprise deployments in insurance, lending, and financial services.

Magnum: User Engagement Platform

Key Achievements

  • Scaled Magnum to 20M+ DAU across 20+ publishers, processing 50M+ daily events via distributed event streaming pipeline across push, email, SMS, and in-app.
  • Shipped Journeys, driving 20% retention lift via A/B tested personalised content flows across publisher cohorts.
  • Cut campaign creation time by 30% via self-serve onboarding tools and AI content generation, enabling 20+ publishers to operate independently.

Instreamo: SSAI Platform

Key Achievements

  • Delivered Jio's first SSAI platform from 0→1, scaling to ₹20M+/month across 5M daily sessions and 100+ channels.
  • Cut infrastructure costs by 50%, lifted fill rate by 20%, and signed 6 enterprise clients through 10+ technical demos.
  • Introduced 20+ features including Stream Composer, Cohort ad delivery, dynamic variable injection, and bumper ads.

Technologies & Tools

LangGraph RAG Pipelines LLMs (Claude, GPT) VAPI ASR / TTS Vector Search Prompt Engineering n8n Mixpanel Figma Jira SQL AWS Azure
₹30M+ JIA Monthly Revenue
50K Daily AI Conversations
20M+ Magnum DAU
10 Enterprise AI Clients
Jio Platform Dashboard
Internship

Justdial

Product Development Intern

Apr 2022 - Jun 2022
Remote

Conducted comprehensive market research and usability testing to drive product strategy and enhance user experience for India's leading local search engine.

Key Achievements

  • Received Letter of Recommendation from the AGM Justdial, for my invaluable suggestion towards Justdial
  • Proposed 20+ UX enhancements based on customer feedback and review analytics, influencing the new app roadmap.
  • Identified core personas and use cases that shaped the product vision and scope of MVP features.
  • Presented actionable insights to product leadership, which were adopted into the design backlog

Core Responsibilities

  • Conducted end-user research through 200+ customer interviews and usability testing with early app users.
  • Performed sentiment analysis on 8,000+ user reviews to identify feature gaps and UX pain points
  • Worked on defining product scope and user flows for an upcoming app revamp project.
  • Collaborated with cross-functional teams to evaluate platform-level data validation initiatives with govt. and non-govt. partners.

Technologies & Tools

Figma Google Analytics SQL Sentiment mapping A/B Testing
200+ User Interviews
8K+ Reviews Analyzed
20+ UX Improvements
15% Satisfaction Increase
Justdial UX Research
Previous Role

Coal India Limited

Assistant Manager (Mining)

Nov 2017 - May 2021
Dhanbad, India

Led large-scale mining operations and spearheaded digital transformation initiatives, managing 50+ personnel and integrating core processes into SAP systems for enhanced efficiency.

Key Achievements

  • Built CIL's first ML products using Random Forest and GBM, delivering 40% efficiency gain and 67% downtime reduction — the foundation of the PM and AI career that followed.
  • Delivered over 4 lakh tonnes of coal from 2018 to 2020 while maintaining strict safety and quality standards.
  • Streamlined operational workflows through SAP integration, improving data accuracy and resource planning.
  • Maintained zero compliance issues for 3 consecutive years.

Core Responsibilities

  • Managed large-scale coal production operations as Shift In-Charge, leading a team of 50+ workers.
  • Oversaw real-time safety compliance, manpower planning, machine deployment, and reporting of output metrics.
  • Acted as the ERP Production Planning Lead, integrating production workflows into SAP.
  • Coordinated with senior leadership and government officials for reporting and compliance.

Technologies & Tools

SAP Microsoft Project AutoCAD Power BI IoT Sensors GIS Systems
4L Tonnes Production
50+ Team Size
Zero Compliance Issues
18% Cost Reduction
Coal India Operations

Let's Work Together

I'm always open to discussing new opportunities and interesting projects.

Get in Touch